Cancellation and returnPolicy

Order Cancellation Policy

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped yet.

To request a cancellation, please contact us at [beyondbasicbuss@gmail.com] or [6375839996].

Once cancelled, the refund will be processed back to your original payment method within 7–10 business days.

Orders that have already been shipped cannot be cancelled but may be eligible for return/refund.

Your satisfaction is our top priority at Beyond Basics. If you are not completely happy with your purchase, you can request a return or exchange within the eligible period. All returned items must be unused, unwashed, and in their original packaging.

Our Return Process:

1. Contact our support team with your order details.

2. Receive approval and return instructions.

3. Choose between a replacement, store credit, or refund (subject to eligibility).

Please note: Items purchased on sale or during special promotions may not be eligible for return unless defective. Shipping charges for returns are the responsibility of the customer unless the product is faulty or damaged.

We want you to shop with confidence and zero risk — because at Beyond Basics, quality and customer happiness always come first.